ORDERING YOUR CUSTOM EAR PIECE




A STEP BY STEP GUIDE TO ORDERING WITH OTOPRO

Step 1:

Consult with OtoPro to choose your ideal hearing protection product. Request a consultation with Dr. Grace by completing the contact form. She will consult with you about your noise exposure and hearing protection needs and guide you through the process. For those who do not need a consultation, our Self Service Portal is now available for you to order online.

Step 2:

Source quality earmold impressions to ensure ideal fit and comfort. Dr. Sturdivant routinely travels throughout the United States for events and fittings. Contact OtoPro to make a travel request. If this option is not practically or financially feasible, OtoPro can refer you to a convenient OtoPro-Approved Provider near you to obtain earmold impressions to OtoPro specifications.

Step 3:

Mail earmold impressions to get your order started. If Dr. Sturdivant makes your earmold impressions, she can take care of this step for you. If your earmold impressions are sourced locally, OtoPro will email you the necessary packing slip and pre-paid UPS label for you to drop at any UPS location.

Step 4:

Check your mailbox in 10-14 days. OtoPro will email you tracking information when your hearing protection is on the way to you from the manufacturer, along with handy tips and tricks for reference.




Step 5:

Follow up. OtoPro is available by email, phone, or through the website to assist you with any questions you have or instructions you may need. If repairs or replacement products are necessary, OtoPro will handle everything seamlessly so that you never have to call an 800 number and be placed on hold. Let the Hearing Conservation Concierge work for you!


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